Quite often, organisations experience the following:
• Problems that they just can’t solve. Workarounds are institutionalized, even budgeted for
• Solving the same problem over and over again. The chronic condition of chasing the symptom
• Significant or repetitive complaints from customers (external/internal)
• Areas of performance that are generally below the desired standard. These problems become extra inventory, extra staff, more returns and loss of market acceptance
• Significant time discussing problems without using data, a formal structure and without resolution. Can make the problems even worse!
But there is a way to change this. Deploying an organisation-wide standard problem solving process based upon a very simple version of Lean Six Sigma (LSS) DMAIC is an innovative way of approaching this. It allows for all employees to be able to embrace the basic application themselves as well as understanding the bigger picture. Limiting problem solving to a select few experts, as is often the case with initiatives like LSS, prevents creating a culture where everybody improves the work they do every day. Success cannot be sustained without developing an army of problem solvers throughout the organisation.
“Where there is no standard, there can be no kaizen.” – Taiichi [More]